Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The importance of body language in customer experience can be as ...

More than half of global executives — 58% — said that customer experience is the number one business priority facing their businesses, according to a recent report published by Harvard Business Review ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...