A new report suggests there is a widening gap between consumers' expectations for customer service in the era of AI, and the ...

On a scale of 1 to 5, how likely are you to share this story with a friend? All I can really say about the appointment at my kid's allergist is that it occurred. We waited weeks to get in, got some ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...