Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...

I spoke with Bob Sutton about his new book, The Friction Project. Sutton is an organizational psychologist and best-selling author who studies leadership, innovation, organizational change, and ...

A bit of friction in your growth funnel is a good thing. In fact, I will go even further and declare that some amount of friction in this area is great! One of the biggest misconceptions when it comes ...

There's a peculiar blind spot that develops as we climb the leadership ladder: We become experts at working around problems rather than solving them. That clunky approval process? We know exactly how ...

What do you do when you feel like your entire life is friction? When everything is hard, heavy, and uphill? It would not help us to pretend that optimizing our morning routines will fix the world's ...

Think about the last time you made a purchase using your phone. Maybe you were at a coffee shop and when your turn came, you opened your payment app, tapped your phone on the payment device, grabbed ...