From an internal help desk to a full multi-channel contact center, contact center applications are beginning to be deployed with Microsoft Lync. Last month I wrote here that Lync was only slowly ...

RICHMOND, Va.--(BUSINESS WIRE)--AMC Technology, L.L.C., a global leader in multi-channel contact center integration software , today announced, with partner Sixbell Nekotec Solutions, the successful ...

Altitude uCI awarded "Best Multi-Channel Contact Center Solution" and "Best Outbound Product" in Europe, Middle East and Africa Dubai, UAE, 08 July 2008 - Altitude Software, a global leader in contact ...

Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...