Eyeing the need for organizations to train their own artificial intelligence models, Salesforce Inc. today is announcing a new feature of its Data Cloud data lake that collects information from a ...

Salesforce has launched a tool that lets its customers connect other companies’ AI agents with their Salesforce data, an executive said on LinkedIn. The tool, known as a hosted Model Context Protocol ...

Third-party breach and AI-led layoffs signal operational shift as firm faces questions on data security and support model.

“Customer data and metadata are the new gold for these enterprises,” Salesforce CEO Marc Benioff said Wednesday. Salesforce executives played up growth in the vendor’s artificial intelligence ...

Salesforce introduced its AI layer, dubbed Einstein, in 2016. More recently, at the Salesforce World Tour event in NYC in May, all the company talked about was generative AI and Data Cloud, its ...

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Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

If account ownership lives in Salesforce, then that rule needs to be explicit. If service history is governed in Dynamics 365 ...