Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

You can’t avoid stressful situations in the workplace. The following story involves an employee who faced a demanding customer on the phone. He tried to remain calm and professional, but he eventually ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

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The FCC is reviewing the use of foreign call centers by U.S. telecom firms, with plans to enforce proficiency in American Standard English and disclose call center locations. Concerns over ...

The FCC is considering new rules on the use of foreign call centers by U.S. telecom companies. Potential requirements include American Standard English proficiency for foreign customer service workers ...

A Discover Financial Services Inc. call center collective asked a district court to give them preliminary approval of a proposed $15 million settlement ending their Fair Labor Standards Act lawsuit.

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation – the ...