X4 2026: The Experience Management Summit - Qualtrics

By listening to guests throughout their stay, Hilton is able to address issues in real-time and create unforgettable memories. 👀 See how 18,000 other top brands are using Qualtrics to deliver exceptional customer experiences: https://www.qualtrics.com/customers/?utm_medium=social&utm_source=linkedin&utm_campaign=customer-stories #CustomerExperience #Qualtrics #Hilton | Qualtrics

From understanding their care plan to questions around billing, there’s no shortage of areas that create friction for patients, which can lead to a negative experience at the most inopportune time. Traditional methods meant University of Utah Health didn’t hear about these issues until it was too late to fix them. University of Utah Health now has systems that send feedback data to the entire team so that they can deliver more inclusive and responsive care in the moment. Discover more about how

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